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Frequently Asked Questions About Coaching
Frequently Asked Questions by Current Clients
Getting started with us
Orders and refunds
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Information About Coaching
How often can I talk to my coach?
How do we communicate?
I don’t live in the U.S. Is this a problem?
What does a coach provide?
How is a coach chosen for me?
Do you provide meal plans?
What qualifications do your coaches have?
If I start with nutrition coaching, can I upgrade to training at a later time and vice versa?
What does the training include if I choose the Complete Coaching package?
Why do you require a 3-month commitment?
When does my 2-week trial start?
If I want to cancel my trial, how do I do that?
Do your coaches have experience working with dietary restrictions?
I have a medical condition such as PCOS or hypothyroidism. Will my coach be familiar with this?
I am post-menopausal. Are your coaches familiar with working with clients such as me?
Are you coaches familiar with those who have had weight loss surgery such as gastric bypass?
Do I have to use the MyMacros+ tracking app when I become a client?
Current Client FAQs
Balancing Life & Macros
How can I diet by counting my macros and still have a social life?
I’m over my protein or fat or carbs for the day. Is this bad?
I'm short on my overall calories, carbs, fats, or protein. Is this bad?
I have a vacation coming up. What do I do?
How much weight can I expect to lose in X amount of time?
Why do I have to weigh myself daily?
Do I really have to weigh and track everything?
My coach set my carbs pretty high. Why?
When will my coach change my macro targets?
I’d like to pay for coaching with a different card. How do I update my payment info?
Can I pause my coaching?
If I leave coaching and want to return in the future, will I get the same coach? And do I have to commit to the 3-month minimum again?
I’m struggling with MyMacros+. How can I make this easier?
The scale is up today. Why?
Are my pictures private?
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